FAQ

  1. How can I track my order?

    To check the status of your order, click on ‘Track your order’ to see real-time updates.

  2. How long will it take to ship my order?

    We strive to process and ship every order within 48 business hours. You can expect to receive your order in 4-7 business days, depending on your location. For metro and Tier 1 cities, delivery may take 3-4 working days. For Tier 2 & 3 cities and rural areas, it may take 5-7 working days. International orders typically take 7-15 business days, depending on the country. If alterations are needed, shipping time may vary by a day or two.

  3. What should I do if I receive a tampered box?

    If your package appears to have been opened or tampered with, do not accept the shipment. Immediately inform our customer support team at contact@loomline.co

  4. What should I do if I receive a damaged or wrong product?

    If you receive a damaged or incorrect product, please contact our customer support team immediately at contact@loomline.co . Ensure the product is unused and share images of the damaged or incorrect item, especially focusing on the damaged area.

  5. Are the colors of the products shown on the website accurate?

    We strive to portray product colors as accurately as possible. However, colors may vary slightly depending on your display screen.

  6. What should I do if an item from my order is missing?

    Contact our customer support team as soon as your order is delivered at contact@loomline.co

  7. Will I get separate shipments if I buy 3-4 products or will they be in a single shipment?

    All products will be shipped as a single shipment.

  8. Why is my order being canceled?

    We generally do not cancel orders, but unforeseen circumstances may occasionally require us to do so. Our support team will inform you if your order is canceled.

  9. What is your cancellation policy?

    If you wish to cancel your order, please contact our customer support team at contact@loomline.co

  10. I just canceled my order. When will I receive my refund?

    For prepaid orders, refunds will be processed within 2-5 business days after the order is canceled. The refund will be credited to the same payment method used for the original transaction.

  11. Return and Exchange Policy

  1. What is your return and exchange policy?

    Our return and exchange policy allows you to return or exchange items purchased from our website for particular reason within 7 days of receipt. Please ensure the product is unused and preserve its original condition, tags, and packaging.

  2. How many times am I eligible for an exchange?

    We offer a one-time exchange policy.

  3. How long will it take to receive a refund for my returned product?

  4. Once the return order reaches our warehouse, it will undergo a quality check by our QC team. If it clears QC, the refund process will be initiated within 48 business hours, and the amount will reflect in your source account within 2-3 business days.

  5. Can I return some products from a bundle offer and still remain eligible for the offer?

    No, returning only a portion of the products included in a bundle offer will invalidate the bundle discount.

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